view cart menu separator categories menu separator faq
advanced search
What is spiga?
How can I pay you?
Is my personal information secure?
Can I make a purchase by phone?
Do you charge sales tax?
How much is your shipping charge?
After I submit an order, how will I be advised of the order's progress?
How long will it take to process & ship my order?
Can I track my order?
My tracking number is not working, what should I do?
Can I return a item?
Can I change or cancel my order?
What happens if/when an item is backordered?
Do you accept international orders?
Do you provide wholesale price?


What is spiga?
Spiga is the outlet store in your home. As an outlet store, we find great deals on end-of-season, excess and closeout products from name-brand designers and resellers. Because of the unpredictable nature of our acquisitions, our inventory is always changing and our size ranges may not be complete in any particular style.

top^

How can I pay you?
Spiga accepts all major credit cards: Visa, Master Card, Discover and America Express. All transactions handled through Paypal.

top^

Is my personal information secure?
We accept credit card payment via Paypal - A leading provider of Internet Protocol (IP) based payment gateway services. We will not have any chance to view your personal information at all, such as your full and completed credit card number, expiration date, CVV number...etc..

top^

Can I make a purchase by phone?
We will be adding phone order service shortly. However if you place your order online it will process much faster since it is connected to automated real-time processing system.

top^

Do you charge sales tax?
Spiga does not charge sales tax except for California shipping addresses. The current tax rate for CA residents is 8.25%.

top^

How much is your shipping charge?
You can see shipping fee for a particular item from the product detail page.

top^

After I submit an order, how will I be advised of the order's progress?
We will do everything possible to keep you informed of your order via e-mail. You will receive an order confirmation by email shortly after the order is submitted. Please check your email regularly for any updates on the order status.

top^

How long will it take to process & ship my order?
Spiga process most orders in 1 business day. Product availability will have an effect on delivery, of a couple of days or longer. Please be sure to check the availability of each product. Shipping usually takes 4-7 business days, but may be longer occasionally, depends on your location. Usually ships from our warehouse within 24 hours via Global Express Mail(EMS) after payment confirmation. A shipping notification email will be sent once the item shipped.(Tracking information will be included)

top^

Can I track my order?
Whenever possible, we will email you a tracking number so that you may track the progress of your package. Tracking numbers are generally issued right after the shipping label is created.

top^

My tracking number is not working, what should I do?
If you try to track your package and you get a message saying "Unable to Track Shipment", don't be concerned, it's perfectly normal. Sometimes there is a delay in the time it takes the USPS database to update the information we send them. Try again later or tomorrow and you should be able to track it.

top^

Can I return a item?
All sales are Final! unless we sent different product from the description. Colors can be just little different because of your display setting. However, customer satisfaction is what we care the most. So if you have any concern after you receive the item, simply just send us an email, and we will do our best to solve any problem for you!

top^

Can I change or cancel my order?
If you'd like to change or cancel your order, please contact us immediately. If your order has already been shipped, please review our return and exchange policy.

top^

What happens if/when an item is backordered?
If an item is found to be backordered or out of stock after the order is placed, then you will be emailed with an estimated time of arrival for that item. Based on the information provided to you, you may then decide whether or not to remove the item from the order and the remaining items shipped.

top^

Do you accept international orders?
Yes. We will ship to worldwide.

top^

Do you provide wholesale price?
Yes. Please inquire as to our wholesale program at spigausa@gmail.com.

top^

Last Updated: 11 Jun 2007 14:48:37 PDT home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder